Improving Leadership At Wal Mart - 1258 Words

The case study, I was able to connect with was Chapter 10 with, Ann and coaching techniques on improving leadership. One of the companies in, which I have personal experiences with is Wal-Mart. In this particular case, the manager’s over Ann was able to find a way on improving, her interpersonal skills. That is the one thing which brings admiration to her supporting cast on helping find solutions in, the favor of Ann. This shows a solid structure based around strategies on ways of implementing improvements. While working at, Wal Mart both as a department manager and car pusher, it afforded an opportunity on seeing the lack of interpersonal skills amongst upper and lower management. If there is lack of conversing amongst management, then†¦show more content†¦When working at Wal Mart, the training for improvement, while transitioning into a new position was non-existent. As a result of the poor communication skills others effective methods suffered. While conducting res earch, there were about 6 or more of the 10 interpersonal skills we’re missing at Wal- Mart. Those missing components we’re verbal communication, nonverbal communication, listening, questioning, manners, problem solving, and responsibility/accountability all we’re improvements needed within Wal Mart. There was little to no help in creating ways of improving each of these problems one at a time. When come time of getting p on plans executed, there wasn’t any logic provided to clarify instructions. Then as problems with the finished product were raised, the responsibility, and accountability for lack of conversing instructions wasn’t clear. There were times, when management ignored questions as well as finding ways of problem solving techniques. This allowed associates, and other lower level management to become clueless on certain operations. At times there are some managers that sincerely cared about, the growth/development of others. The lack of t raining hurts the product of, which is displayed on quality leadership and lack of concern for consumers. In the grand scheme of things, it becomes equally importation educating associates about products, which are presented too customers. This should provide sources of adequate solutions for growth and